For further assistance, our support team is readily available via live chat or our contact form.
Categories
Data & Products
Payments & Security
Managed Email Dispatch Service
Order Support & Policies
Data & Products
Q: What is your data validity guarantee?
A: We guarantee data validity rates between 75% and 95%, with the specific rate for each dataset clearly stated on its product page. This range reflects the natural decay inherent in all large-scale B2B data (e.g., people changing roles, corporate email policy changes, domain updates). We employ rigorous cross-referencing across multiple databases and perform remote SMTP checks to maintain the highest possible accuracy. Older datasets, which are explicitly noted, may trend toward the lower end of this range. Additionally, every list purchased from MediumAxis includes extra free email validation (read more).
Q: Where does your data come from?
A: Our data is aggregated from a variety of reputable public and private sources, including professional networking platforms and dedicated B2B data providers. All data is consolidated, cleaned, and enriched within our proprietary PostgreSQL database, which undergoes continuous updates and hygiene procedures to ensure quality. For specific details on the origins of a particular list, please contact us; we are transparent with our clients about our sourcing methodologies.
Q: What data points are included in your lists?
A: Our comprehensive datasets typically include a minimum of 12 data points per contact. Standard fields include Full Name, Email Address, Job Title, Company, Seniority Level, LinkedIn Profile URL, and Phone Number. Specialized lists (e.g., healthcare professionals, licensed businesses) contain extensive additional fields such as education, certifications, practice details, corporate revenue, and licensing information. The exact fields are detailed on each product page.
Q: What file format will I receive my data in?
A: Data is delivered instantly in CSV or Excel format upon payment confirmation. For custom needs, we gladly provide other formats free of charge upon request, including MySQL exports and custom file splitting. Once processed, all downloads are available instantly in your account under My Downloads.
Q: Can I order custom data or enrich my existing list?
A: Absolutely. We offer customized data extraction based on specific criteria (role, industry, location, tech stack, etc.) and data enrichment services to append missing details to your existing contact lists. This service is ideal for highly targeted outreach. Please contact us with your requirements via our Data Extraction & Enrichment page.
Q: Is your data compliant with GDPR and other privacy regulations?
A: Yes. Our core data products are sourced and managed to be fully compliant with major international data protection regulations, including the EU/U.K. GDPR, U.S. CAN-SPAM Act, and Canada’s CPPA. We are committed to lawful data processing. For a detailed explanation, please review our GDPR & Legal Compliance page.
Note: Certain specialized lists are clearly marked as aggregated from public websites; their specific compliance details are always listed on their individual product pages.
Q: Are there any restrictions on how I can use the data?
A: There are no usage restrictions. Upon purchase, the data is yours to use for your business purposes.
Payments & Security
Q: What payment methods do you accept?
A: We accept Bank Wire Transfer and a wide range of cryptocurrencies including Bitcoin (BTC), USDT (ERC20 & TRON), Ethereum (ETH), and others. You can also easily pay by credit/debit card through our trusted third-party exchange partners, who securely convert your payment into crypto. For full details on all methods, please see our Payment Methods page. A step-by-step guide for card payments is available here.
Q: Why can't I pay by credit card directly on your site?
A: To protect our business and our clients from the high risk of fraudulent chargebacks common in digital product sales, we process payments through more secure, final settlement methods, including wire bank transfers and cryptocurrency.
However, you can still easily use a credit or debit card through our trusted third-party exchange partners. They securely convert your card payment into cryptocurrency to complete your order. Learn how to pay with your card here.
Q: Is my payment and transaction secure?
A: Yes. All transactions are 100% secure. Cryptocurrency payments are processed on their respective secure blockchains. Bank transfers are handled through established financial institutions. Your funds are never at risk; if any issue occurs during transfer, our support team will work with you to resolve it.
Q: How long does delivery take after payment?
A: Delivery is instant and automated for all payment methods except Bank Wire Transfer. After a wire payment is received and confirmed (which can take up to 5 business days), your data will be instantly available for download in your account.
Managed Email Dispatch Service
Q: What is your Managed Email Dispatch Service?
A: It is a full-service email campaign solution. You provide the goal, and we handle everything from A to Z: crafting message variants, managing the technical setup, and sending from our rotating pool of pre-warmed domains and dedicated IPs. This ensures superior deliverability without you needing a domain, server, or technical expertise. You receive detailed performance reports with guaranteed opens.
Q: How do you ensure high inbox placement rates?
A: Our deliverability is built on 10+ years of expertise and a technically superior infrastructure:
Rotating Pool of Domains/IPs: We send from a large, constantly rotated set of domains to avoid spam flags.
Proactive Monitoring: All sending domains are continuously monitored against blacklists (RBLs). We maintain a strict policy of never having more than 20% of our sending domains listed.
Full Email Authentication: Every send is protected with MTA-STS, DKIM, DMARC, and SPF.
Advanced Link Handling: All links are masked with our redirects to protect your domain and improve tracking.
Q: Is this service considered spam?
A: No. We operate a whitelisted, professional email delivery cluster. We adhere to best practices for deliverability and content crafting to ensure messages reach the inbox. Our service is designed for legitimate businesses to conduct outreach, not for spam.
Order Support & Policies
Q: What is your refund policy?
A: Due to the digital and instantly deliverable nature of our data products, all sales are final. We do not offer refunds once a data list has been downloaded. However, we stand firmly by our validity guarantees.
Data Validity Issues: If the validity of a downloaded list falls significantly below the guaranteed threshold stated on the product page, we will provide a partial replacement of contacts to compensate for the discrepancy. Claims must be made within 7 days of purchase and include verifiable proof.
Managed Service Performance: If a managed email campaign fails to generate any measurable opens/clicks, we will analyze the campaign and offer a one-time resend to a fresh segment of the list at no extra cost.
Q: I need help with my order. What should I do?
A: Our support team is your direct line for any issue, whether it's a question about a payment method, a data order, or a service.
For urgent issues: Use the live chat feature on our website.
For detailed inquiries: Email us at [email protected] or use our contact form.
We are committed to ensuring a seamless and successful experience for every client.